Privacy Policy

Privacy Policy

At Fresh Pantry, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases. By using our website, you agree to the practices outlined in this policy.

1. Collecting Personal Information

We collect personal information that you voluntarily provide when you interact with our website. This may include:

• Personal Details: Such as your name, email address, phone number, shipping address, and billing information when you place an order.
• Payment Information: We do not store your payment card details. Payments are processed securely through third-party payment providers.
• Account Information: If you create an account with us, we may collect additional information such as your username, password, and order history.
• Cookies and Tracking Data: We use cookies to enhance your experience on our website. Please refer to the section below on cookies for more details.

2. Sharing Personal Information

We respect your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your personal information with trusted third-party service providers in the following cases:

• Payment Processing: When you make a purchase, we use third-party payment processors to handle your transactions securely. These providers are required to protect your data and use it only for the purpose of processing payments.
• Shipping Providers: We share your shipping address with delivery services to ensure that your order is delivered to you.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulations.

3. Using Personal Information

We use your personal information to:

• Process Orders: To fulfill and manage your orders, including shipping and billing.
• Customer Support: To provide customer support, respond to inquiries, and address issues related to your order.
• Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, and other marketing materials. You can opt out of these communications at any time.
• Improve Our Services: To improve our website and offerings based on your feedback and usage patterns.

4. Customers’ Rights with Regards to Their Personal Information

You have certain rights over your personal data, including:

• Access: You can request to view the personal information we have collected about you.
• Correction: You can update or correct any personal information that is inaccurate or incomplete.
• Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Opt-out: You can opt out of marketing emails at any time by clicking "unsubscribe" in our emails or by contacting us directly.

To exercise any of these rights, please contact us at SUPPORT@HELLOFRESHPANTRY.COM.

5. Use of Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. The types of cookies we use include:

• Necessary Cookies: These cookies are essential for the functioning of our website and cannot be turned off. They help with things like processing your orders and navigating our site.
• Performance Cookies: These cookies help us analyze how visitors use our website, allowing us to improve its functionality and content.
• Advertising Cookies: These cookies track your browsing habits to provide personalised advertising content. You can manage your cookie preferences in your browser settings.

You can disable cookies in your browser settings, but please note that doing so may affect the functionality of our website.

6. Protecting Your Information

We implement a range of security measures to protect your personal information from unauthorised access, alteration, or disclosure. This includes using encryption protocols and securing payment transactions through third-party payment processors. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

7. Changes to This Privacy Policy

Fresh Pantry reserves the right to update or change this Privacy Policy at any time. If we make significant changes to how we handle your personal information, we will notify you by email or through a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Fresh Pantry
Email: SUPPORT@HELLOFRESHPANTRY.COM

By using our website, you consent to the terms of this Privacy Policy. Thank you for trusting Fresh Pantry with your personal information.